Welcome to our new website
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Contact NPC Ponteland on 01661 825513
Contact your practice online through SystmConnect
We have now replaced Anima with SystmConnect
SystmConnect is quick and easy to use. It helps you get the help you need when you need it.
When you use SystmConnect, you avoid waiting in a phone queue. Just send a request and get on with your day.
What can SystmConnect do?
Frequently asked questions
What questions will the form ask me?
The form allows you to choose between 2 options, ‘Medical Request’ or ‘Admin Request’.
Within the ‘Admin’ choice, you will find:
- Request a doctor’s letter
- Request a fit (sick) note
- Follow-up on Test Results (blood test, scans, etc.)
- Any other advice or information that is not medically related e.g. discuss referrals
Within the ‘Medical’ choice, you will find:
- New conditions
- Existing conditions
- Medicine queries
Once you have selected an option, you will be asked further questions about your request. Please list the times that you are not available.
What do I do if my problem is an emergency?
If you need urgent treatment, you should call 999, visit A&E or attend an urgent treatment centre (UTC).
999 and A&E are for life-threatening emergencies like:
- Loss of consciousness
- Chest pain
- Breathing problems
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Strokes
Urgent treatment centres can help with things like:
- Sprains and strains
- Suspected broken bones
- Injuries, cuts and bruises
- Stomach pain, vomiting and diarrhoea
- Skin infections and rashes
- High temperature in children and adults
- Mental health concerns
If you do not know where to receive care, you can contact NHS 111 by calling 111 or visiting 111.nhs.uk.
How do I request a repeat prescription?
We are not changing how you request repeat prescriptions. You can request them via the NHS app or SystmOnline, or hand in a paper request at reception.
Can I still request to be dealt with by my usual clinician?
Yes. Urgent or quick matters will be dealt with by the duty team, but you can still request your usual GP or ANP for routine matters and we will do our best to facilitate this.
What do I do if I don’t have access to a smartphone or computer?
Patents can still call the practice or visit us in person.
Relatives and carers can also help or send a request on behalf of patients who do not have a smartphone, computer or internet connection.
SystmConnect is an easy and accessible system to use. Our team can help you get online and show you how to use it.
How long will it take to hear back after I send a request?
We aim to respond to or action every request within 48 hours.
What if I don’t want to give the reason for my request, can I just write ‘personal’?
We need all patients to give us as much information as possible about their request or problem. This is so we can get you the right care.
Forms with too little detail for us to make a safe decision will be replied to with a request for more information. This may result in that form being returned to the start of the queue.
What if I have more than one issue?
If you have multiple problems, it is best to send more than one request to make sure we have enough information about each problem.
Is it NHS-approved?
Yes, SystmConnect has been assessed by NHS Digital and meets the requirements for an online consultation solution. This includes assessments of how data is used and stored in line with GDPR rules.