SystmConnect is only available from a web browser. There is no SystmConnect app. For your convenience, you can save the SystmConnect website as a shortcut on your mobile phone or tablet’s home screen. Click here for a guide on how to do this. Please note that the guide is for Android phones using Google Chrome as a web browser and iPhones using the default Safari browser. Your phone’s default browser might have a slightly different process, but it should be similar.
What can SystmConnect do?
Frequently asked questions
Do I need to create an account or log in?
No. You can submit a request without creating an account or logging in.
Do I need my NHS number to submit a request?
No. The form does ask you for your NHS number. However, you do not need to include it if you can’t remember or find it.
What questions will the form ask me?
The form allows you to choose between 2 options, ‘Medical Request’ or ‘Admin Request’.
Within the ‘Admin’ choice, you will find:
Request a doctor’s letter
Request a fit (sick) note
Follow-up on Test Results (blood test, scans, etc.)
Any other advice or information that is not medically related e.g. discuss referrals
Within the ‘Medical’ choice, you will find:
New conditions
Existing conditions
Medicine queries
Once you have selected an option, you will be asked further questions about your request. Please list the times that you are not available.
What do I do if my problem is an emergency?
If you need urgent treatment, you should call 999, visit A&E or attend an urgent treatment centre (UTC).
999 and A&E are for life-threatening emergencies like:
Loss of consciousness
Chest pain
Breathing problems
Severe bleeding
Severe allergic reactions
Severe burns or scalds
Strokes
Urgent treatment centres can help with things like:
Sprains and strains
Suspected broken bones
Injuries, cuts and bruises
Stomach pain, vomiting and diarrhoea
Skin infections and rashes
High temperature in children and adults
Mental health concerns
If you do not know where to receive care, you can contact NHS 111 by calling 111 or visiting 111.nhs.uk.
How do I request a repeat prescription?
We are not changing how you request repeat prescriptions. You can request them via the NHS app or SystmOnline, or hand in a paper request at reception.
Can I still request to be dealt with by my usual clinician?
Yes. Urgent or quick matters will be dealt with by the duty team, but you can still request your usual GP or ANP for routine matters and we will do our best to facilitate this.
What do I do if I don’t have access to a smartphone or computer?
You can still call the practice or visit us in person.
Relatives and carers can also help or send a request on behalf of patients who do not have a smartphone, computer or internet connection.
SystmConnect is an easy and accessible system to use. Our team can help you get online and show you how to use it.
How long will it take to hear back after I send a request?
We aim to respond to or action every request within 48 hours.
What if I don’t want to give the reason for my request, can I just write ‘personal’?
We need as much information as possible about your request or problem. This is so we can get you the right care.
Forms with too little detail for us to make a safe decision will be replied to with a request for more information. This may result in a delay in us getting back to you.
What if I have more than one issue?
If you have more than one problem, it is best to send a request for each one. This is to make sure we have enough information about each problem.
Is it NHS-approved?
Yes. SystmConnect has been assessed by NHS Digital and meets the requirements for an online consultation solution. This includes assessments of how data is used and stored in line with GDPR rules.
How do I submit a request for a dependent?
Unlike Anima, you won’t have a SystmConnect account that your dependent is linked to. To raise a request on behalf of a dependent, you need to complete the SystmConnect form as you would for yourself. Before you submit it, you will be asked if this request is for yourself or someone else. Select ‘someone else’. You will then need to fill in both your and your dependent’s details.
