Appointments – NPC Site

How to contact us to request an appointment

There are different ways to request an appointment at our practice. You can:

Request an appointment online
Call us
Visit our surgery in person

What to expect after you get in touch

Once we receive your request, we will:

Look at the information you’ve given
Decide who is best placed to help you
Offer a consultation based on your needs and availability. This includes:
- In person at the surgery
- By phone
- By video call
- By text message, in SystmConnect

Types of appointments

If you need help today (on the day appointments)

We offer appointments for patients who need to be seen the same day. This might be if you have a new or quickly worsening problem that can’t wait and can be managed by your GP practice.

If you don’t need help today (routine appointments)

If your condition is not urgent and you don’t need to be seen today, you can still request an appointment.

Home visits

We encourage patients to come to the surgery whenever possible, as this is where we have the best equipment and facilities. However, we understand that attending in person is not always possible.

If you need a home visit, please contact the practice before 10.00am. Your request will be considered based on your circumstances and medical needs.

Evening and weekend appointments

We offer evening and weekend appointment on a scheduled basis. To see the up-to-date schedule, visit your practice’s home page.

We also offer appointments at NPC Northumbria Way (Cramlington, NE23 6NZ) on a Saturday from 9am to 5pm for all NPC patients. You can book a Saturday appointment by contacting your practice.

For other requests

Get a sick note (fit note)
Ask about test results
Request a repeat prescription
Ask about a referral

You can make the above requests quickly and easily via SystmConnect.

Cancelling your appointment

We understand that you sometimes might not be able to attend your appointment. If you can no longer attend, its important that you let your practice know as soon as you can.

Pharmacy first

Your local pharmacy offers an easy and convenient way to get advice on minor health concerns. You don’t need an appointment and may be able to be seen in a private consultation room.

Find your local pharmacy by clicking the button below.

Find your local pharmacy