Northumbria Primary Care delivers excellent patient care in a resilient, compassionate and supportive way; quality improvement, quality assurance and quality control are central to everything our practices do.
NPC places our patients at the heart of everything we do. Our purpose isn’t solely to provide treatment, it’s to educate and empower as well. Understanding who our patients are, their background and their circumstances means we are able to provide a flexible and tailored healthcare solution that works for them. Safety and quality are paramount to our service delivery, evidenced through our CQC rating.
As a forward-thinking organisation, we understand the power of technology and are always excited to embrace it where it can improve our patients’ experience. Our use of technology promotes continuity, enables self-care and improves patient education. However, we’re mindful of ensuring that technology doesn’t lead to an increase in hand-off or fragmentation. Our patients feeling heard and safe is of utmost importance to us.